Support Services
Consolidated Information Technologies has a computer support plan to serve the needs and budget of every organization. We provide knowledgeable, rapid, on-call technical support by phone, e-mail and on-site visits. Using a priority dispatch model, we are usually able to have an experienced technician on-site within an hour of receiving a call.

If you use Microsoft Windows 2000 Server, or Windows XP, and have a high-speed Internet access, CITI can connect to your network from our call centre to provide you with remote support. The advantage of remote support is the speed with which can address your call. Using remote support, a qualified technician can literally be solving your problem within seconds. Click here to find out more about how remote support works.

Our Support Plans

The On-Call Plan
For organizations who only need occasional or emergency technical support, CITI offers the On-call Plan. Billed at an affordable pay-as-you-go rate, our On-call Plan gives you access to experienced and knowledgeable technical support whenever you need it. With the On-call Plan, help is only a phone call away. To find out more about the On-call Plan, call us at 416.603.2442 ext. 101.

We can help you with everything from virus outbreaks to problems with computer hardware or network operating systems.

The Help Bank
Help Bank is designed for companies who regularly require computer support and who want to maximize their support dollars. The plan allows you to purchase blocks of support hours at a discounted rate and redeem them whenever you need them. We offer Help Bank blocks on a sliding price scale at discounts of up to 25% off our on-call rates. Banked hours are valid for a period of three months after purchase and can be used for any type of support activity. Interested in finding out more about Help Bank? Call us at 416.603.2442 ext. 101 and we will be pleased to give you all the details.

The Fixed Cost, Unlimited Support Plan
Budgeting accurately for IT support is difficult. You need to understand the age and condition of your technology, you have to guess what unexpected problems might arise and then determine how much they will cost to fix. It’s a tough job, but CITI can help. Our Fixed Cost, Unlimited Support Plan is an annual service contract that provides your organization with all the IT support you need for a fixed price. Think of it as insurance for your computers. When you need support, you call us and we fix the problem at no additional charge to you - regardless of severity or how long it takes to fix, you will never be charged more than the contracted fee.

The plan is flexible and can be customised to cover all aspects of your IT, or only selected ones (including emergencies such as virus outbreaks and disaster recovery situations). That way you can insure whatever concerns you the most. It is an ideal solution for controlling your total IT support cost. To find out how your company could benefit from our Fixed Cost, Unlimited Support Plan, call us at 416.603.2442 ext. 101 today.